zimbra outlook not syncing contact folders

Select the mail account and click Change….In Outlook, go to File>Account Settings>Account Settings….You may also try disconnecting and reconnecting the Shared Mailbox to fix the issue. Close all dialog boxes and restart Outlook.Uncheck the ‘ Download shared folders’ option and click ‘ Apply>OK.’.Click on the ‘ Send/Receive’ button and then enable ‘ Perform an automatic send/receive when exiting’ option.Enable the ‘ Send immediately when connected’ option.In Outlook, navigate to File>Options>Advanced.To enable automatic synchronization and update Shared Mailbox in Outlook, follow these steps, To fix this problem permanently, you must enable automatic sync (if not enabled already). However, this is a temporary solution, and you may need to perform this operation every time to update the Shared Mailbox manually. This will synchronize the user and Shared Mailbox with the Exchange server and update the folders. Then click the ‘ Update Folder’ option.

In Outlook, click on the ‘ Send/Receive’ tab.You can perform manual synchronization to update the Shared Mailbox in Outlook. Step 2: Manually Synchronize the Shared Mailbox You can further check your antivirus and firewall settings, which may obstruct Outlook from synchronizing the Shared Mailbox with Exchange Server. If you can access your Outlook account via OWA, it indicates the server is online, and there is an issue with your system, the Outlook app, or Outlook data file, i.e., OST. To fix this, re-plug the network cable or reconnect to your Wi-Fi network and open a web browser.Īccess the Outlook web app (OWA) to check if the server is available and online. A poor network connection can also be a reason that can prevent Outlook from synchronizing and updating the Shared Mailbox with Exchange Server. Sometimes Exchange server may go down due to maintenance or scheduled backups. Steps to Fix Shared Mailbox Not Updating Issue in Outlookįollow these steps in the given sequence to troubleshoot and fix the Shared Mailbox not updating issue in Outlook. However, you can follow the steps discussed below to resolve the issues and fix outdated Shared Mailbox issues in Outlook. Oversizing can also cause integrity issues, leading to synchronization issues, outdated Shared Mailbox, etc. A user can add a Shared Mailbox after the administrator has added the user as a member of the Shared Mailbox.Īlthough the user mailbox and Shared Mailbox uses two different mailboxes, the OST files are linked together, which can significantly increase the OST file size and cause performance issues. A Shared Mailbox uses a generic email address, mostly used to communicate with customers or the public, as multiple users can monitor and reply to the queries.

Zimbra outlook not syncing contact folders